Anders Asp has written up Part 2 of some really useful information about Service Manager 2012 that came out of MMS the other week.
http://www.scsm.se/?p=342
His second part dives into using the more polished Self Service console, Service Requests, the Orchestrator connector, Service Catalogue and so many more exciting things....
It looks like SCSM 2012 is shaping up to be one hell of a release!
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