I've had the pleasure of testing System Center Service Manager 2010 (SCSM) since it RTM'd and I've got to say that so far it's shaping up to be a brilliant product, but that's not to say it hasn't got it's flaws.
I'm just about to install the SCSM Dashboard Solution Accelerator so I'll leave this post at this for now but I'll be posting one or two things soon about SCSM and where it's impressed me/solved a business need or annoyed me/missed vital bussiness needs.
SCSM Dashboard link:
http://technet.microsoft.com/en-us/library/ff758669.aspx
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